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Introduction

Communication Groups allow you to define reusable message templates for your automated communications. Each group contains the content and configuration needed to send messages through your configured channels (currently email, with SMS planned for future releases). Please see the API Reference here for more information.
Currently only email message content is supported. SMS message content support is planned for future releases.

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Structure

A communication group consists of:
  • Business ID: Links the group to a specific tenant
  • Channel Sender: References the channel sender used to send the communication
  • Message Content: Channel-specific content for the message. See Message Content for more information.

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Message Content

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Email Content

For email messages, the following content can be configured:
  • HTML Body: The HTML content of the email
  • Text Body: A plain text version of the email
  • Subject: The email subject line
  • Preview Text: Optional preview text shown in email clients

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SMS Content

SMS message can be configured with the following content:
  • Text Body: The text content of the message
  • Company Name: Optionally a company name to prefix the message with

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Usage

Communication Groups are primarily used within Tenant Automations to define the content that will be sent when an automation is triggered. A single Communication Group can be referenced by multiple automations, allowing you to reuse message templates across different automated workflows.

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Example

Here’s an example of creating a Communication Group for email: