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Introduction

Channel Senders define the specific sender identities used to send communications through your configured channel accounts. For email communications, this represents the “From” address that recipients will see. Please see the API Reference here for more information.

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Structure

A channel sender consists of:
  • Status: Can be either active or deactivated
  • Business ID: Links the sender to a specific tenant
  • Channel Account ID: References the channel account this sender belongs to
  • Channel Sender Type: Can be either broadcast or transactional. See Channel Sender Types for more information.
  • Channel Sender Metadata: Contains sender-specific configuration details. See Sender Metadata for more information.

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Channel Sender Types

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Broadcast

Used for marketing and promotional communications. These senders should be used for:
  • Newsletter campaigns
  • Marketing announcements
  • Promotional offers
  • General updates

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Transactional

Used for business-critical and user-specific communications. These senders should be used for:
  • Account notifications
  • Booking confirmations
  • Payment receipts
  • System alerts

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Sender Metadata

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Email Sender

For email senders, the following configuration is required:
  • Type: email or sms
For email senders, the following configuration is required:
  • User Part: The local part of the email address (e.g., if you want marketing@yourdomain.com, specify marketing)
  • Reply To: The email address to use for replies. This is optional and defaults to the email address used to create the sender.
The domain part of the email address will be automatically appended based on your channel account configuration. For SMS senders, the following configuration is required:
  • From: The phone number to send SMS messages from (e.g. +18669728388)
  • Message Service SID: (Optional) Alternatively, you can specify a Twilio Message Service SID to send SMS messages from
  • Friendly Name: (Optional) A display name for the sender