Post-Call Webhook

POST /your/webhook/path HTTP/1.1
Content-Type: application/json
Authorization: Bearer <the token you gave Reach>

{
  eventType: 'call.completed';
  eventId: string;           // stable across retries — deduplicate on this
  tenantExternalId: string;  // your own ID for the tenant
  timestamp: string;         // ISO 8601, when Reach built the payload
  data: {
    id: string;                                    // Reach call ID; same value as eventId
    call_title: string | null;
    from_number: string | null;                    // E.164; null on web calls
    to_number: string | null;                      // E.164; null on web calls
    direction: 'inbound' | 'outbound';
    call_type: 'phone_call' | 'web_call';
    started_at: string | null;                     // ISO 8601
    ended_at: string | null;                       // ISO 8601
    duration_secs: number | null;
    summary: string | null;
    transcript: string | null;
    partner_user: { external_id: string } | null;  // null when the caller matched no customer you shared
  };
}