> ## Documentation Index
> Fetch the complete documentation index at: https://docs.embedreach.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Partner Configurations

> Configuration requirements and options for partners implementing the Reputation feature.

## Overview

Two configuration modes available:

* **With Direct Feedback**: Collect private feedback first, then route satisfied customers to public Google reviews
* **Without Direct Feedback**: Send customers directly to Google reviews

## Configuration Modes

### With Direct Feedback

1. All customers receive private feedback request via email/SMS
2. Satisfied customers routed to leave Google reviews
3. Concerns captured privately
4. Duplicate prevention across all requests

### Without Direct Feedback

1. Customers receive direct Google review requests
2. Duplicate prevention ensures customers never asked twice

## Key Configuration Areas

### Customer Data Synchronization

* Share customer contact information (email addresses, phone numbers)
* Sync transaction and event completion data
* Maintain accurate customer opt-out preferences

### Request Triggers

* Automated sending based on customer events
* Built-in exclusions for specific transaction types
* **With Direct Feedback**: One feedback request per event, Google review requests only to satisfied customers without existing Google reviews
* **Without Direct Feedback**: One Google review request per customer with duplicate prevention

### Communication Channels

* Email and SMS delivery (configurable by partner)
* Respects marketing preferences and opt-outs
* Branded templates available

### Timing

* **With Direct Feedback**: Initial feedback request, follow-up reminder, then Google review requests to satisfied customers
* **Without Direct Feedback**: Initial review request, follow-up reminder
* All timing is fully configurable - you know your business best and can choose the optimal send times

## Integration Requirements

Partners must share:

* Customer identifiers and contact information
* Event/transaction completion data
* Location mapping information
* Customer communication preferences

<Note>
  Configuration mode is set at the partner level and applies to all tenants. Contact your Reach account representative to configure.
</Note>